Good morning all! Long-time lurker, first-time poster here.

Earlier this year, we booked a reservation for my wife and kids for ORD-MCO. At the time, it wasn't clear if I would get enough miles to renew her 3P membership, so we paid for an E+ upgrade (she is meeting me down there).

Since then, I got her back to 3P. What are the odds that I can get UA to refund that upgrade?

I talked to the 1P service desk, and she noted I needed to call the "Economy Plus Service Desk". What am I getting myself into?