I experienced irregular ops in my commute back from BUD today that, all things considered, were seamless in how NW/KL handled the situation. It seems a 744 has MX issues somewhere, and my flight is still showing a departure tomorrow morning. The KL staff rerouted me through EWR though my bag did not have the same luck. The CO staff in CLE seemed aware of the situation before I stopped at the Baggage Office and quickly filed a claim (there was a note in the system that NW already had the bag on its way tonight). A couple hours later, I got a call on my cell phone and it was an agent from the Elite Desk calling to give me an update. Proactively. Wow. Granted, I am zonked from a LONG day but this impressed me.


^^