This has suddenly become a huge problem for me (AGAIN). LAst year I was told that Marriott had a new system where front desk just hit a key to add Reward points, so no more manual entering the night after the stay. Things then improved and stays were recorded the day after I had left. Excellent, I thought.

This year I started to have problems when I had two rooms booked, one for me and on for a friend. The friends stay was recorded and as they only stayed one night, just one night. My stays weren't recorded and they were for two nights, so my nights were all over the place. Marriott Concierge have been really helpful (thanks folks!) and taken this issue up for me and have resolved one of the two stays where this happened.

The problem has now got worse. I stayed at West India Quay Marriott and only had points for the one night, even though I paid by gift card for the second and should have got the night credit. Again Marriott Concierge are attempting to sort.

It get's worse: I return from a week away and had stayed 4 paid nights at two different hotels. Lo and behold the points hadn't gone on and 4 nights had actually been deducted from my account!!! Just had another weekend away and although I only checked out yesterday, no points or nights posted, so I have the horrible feeling this stay won't post either.

Sadly, we don't have e-billing in the UK and I don't have access to a fax machine (instead I have to ask Mr HP to take a pile of bills and fax them for me, as well as have to laboriously write fax header, then hope that they will eventually be credited).

Even with Marriott Concierge on the case the hotels are proving difficult to extract the bills from and I have so far waited two months for resolution of one problem and all the time other stays are not posting, so it gets more and more complex. I can see this rolling into next year and me losing Plat status while they continue to mess about. Not to mention MegaBonus ...

I honestly believe that the hotels are hitting the key, but Marriott centrally have a whopper of a problem with the computer system. The odd missing stay is forgiveable, but one after another and missing nights and nights being deducted ....