Hi Andrew,
Just wanted to bump this thread and follow up with Andrew. You mentioned that CICs have been replaced with another tool. Is it possible you could let us know where the rule CIC*77 is now referenced in the "new tool".
yyz-kin just started another thread that his flight has been rescheduled and since it is not a daily flight I can just imagine AC res will tell him that AC has no respsonbility, just like in this thread
guessaaa was told he should get a refund and fly with Westjet (post #5 this thread).
Thanking you in advance.
Cheers
Originally Posted by
sing-along
Hi Andrew,
Thanks for the update. Very much appreciated. Can you let us know which rules or internal tool AC pax should reference if/when AC res agents do not allow for a more appropraite routing due to a schedule change/cancellation initiated by AC?
As you and others are aware I have probably posted the reference to CIC*77 about 4 times very recently as flights have been cancelled to already ticketed reservations as AC, and other airlines, consolidate their schedules due to their announced schedule reductions.
As guessaaa noted in his post (4th prior to this post), he was first told by AC it can't/won't do anything and that he should "go with Westjet"
If you could let us know what rule/internal tool to mention, I'm sure it will be benefical to all of us.
Is the reference in guessaaa's post the rule to mention (CIC*38 PG38 and PG39)?
Thanks in advance.
Cheers