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Old Sep 27, 2008 | 2:50 pm
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EnvoyBoy
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A week's perspective

Originally Posted by Blumie
The "regular" part of the hotel may not be up to normal Ritz or FS standard, but it's still better than most of the competition in New Orleans. Compared to the Windsor Court, for example, often thought of as the top luxury property in New Orleans, while the Windsor Court's physical property is much nicer than the Ritz, and the service much better, I find the rooms at the Ritz to be more comfortable. That said, I don't think there's anything disappointing about the club floor or the club rooms at the Ritz.
I'll disagree on the rooms, having just spent five nights and having two colleagues in two other club rooms. In all three rooms, the furniture was such that you couldn't watch tv from anywhere other on your bed and we all thought the chair uncomfortable, all three rooms had weak HVAC systems (kept my drapes closed the whole time to keep out the sun--woke up most nights in a sweat), and all three rooms had deplorable water pressure in the shower. I certainly wouldn't return there unless business took me to NOLA (agreeing with the earlier post it's the best the city has to offer--but that's relative to NOLA).

Daily issues with housekeeping were very frustrating--including upon check-in the bellman had to remove a huge bag of trash in my room. There were no bathrobes or tissues upon arrival, and I had to walk my dirty laundry down to the front desk after leaving a note two days in a row asking for laundry slip and bag. Spoke to the Asst GM on the second day and things got better (and I got a nice note and fruit plate) but certainly not up to RC or lux standards.

That said, the lounge facility was quite nice, broken into four small but connecting rooms so there were never so many people in one room that it got too loud. I applaud their insistence on dress code (witnessed guests being asked to leave!) and no cell phones. And the staff on the club level is very attentive, although some on the young and inexperienced side but a solid senior staff in the afternoons and evenings. See Russell if you need anything.

As someone else already stated, NOLA isn't the place to go if you have the highest standards (two colleagues were women and on two occasions a staffer asked me before them what they'd like to drink) and expect any kind of speed in service but if you're going, I'm confident this is the place to stay and I wouldn't hesitate to pay up for the Maison Orleans.
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