Originally Posted by
Hamilton guy
I was told by AA customer service that I could not upgrade on a CX flight using AA miles. Is that correct? Or would I get a different answer if I called CX?....
You will get a different answer from CX as they will have no idea.
As a AA frequent flyer member, your account is with AA. CX will honor your AA status when you show them your elite AA card, but they cannot access your AA account over the phone. All your frequently flyer requests, awards, upgrades, must go through AA.@:-)