Originally Posted by
Hamilton guy
I was told by AA customer service that I could not upgrade on a CX flight using AA miles. Is that correct? Or would I get a different answer if I called CX?
The answer is the same. You cannot upgrade on other airlines' flights with AA miles. I do not know if that is the case for codeshares (AA flight numbers), but you need to check with AA again.
Originally Posted by
Hamilton guy
Further question AA has special customer service numbers for its Platinum (sapphire) and Exec Platinum (Emerald) levels. I presume other OW airlines do as well. As an AA EP (which I will be atthe end of this trip) can I use other other OW Emerald customer service lines if I am travelling on their metal?
CX has only one MPC number for all MPC members. There are no special numbers for elites, but calls are prioritised according to tier levels. However, the number is for MPC members only.