this is miles buzz (and yeah, I waited too for that one) because it is going to be the airline's FFp that saves us here I think.
He registered for the miles program (Tahiti airlines, that recently posted deal on LAX-Aukland for $220, and we got tickets for $370 including everything after waiting 2 days to commit to it and research it!)
He registered under Hong Sik Harold Kim!
Both names are now in their system on line.
ANYWAY, I have since learned that while he booked this thru ZUJI.com, the web site the deal came to us all on (run by travelocity), they told him to call the airline... He said he called ZUji when he realized what could have just happened, but they said to call Tahiti airlines, who in turn--you guessed it: told him to call ZUJI!
Ha!
He said he did this (and yes, I saw this too when I was about to book befre he and I decided to go together):
Go on the site, find the flight, select it, join up and buy it. It asked right off if YOU are one of the travelers. It asks you to sign in and make up a screen name and all that Jazz. He would have put HAROLD in there somewhere./
It never really asked him more about HIM, except his card he was using to PAY. He used the card that has his long Asian name, HONG SIK KIM!
It did ask who the other traveler was though, when he was in the booking engine of Zuji. He entered my name, Jeff F...
While he may have wrongly assumed it would know his name based on the credit card use, which is USUALLY the best identifyer of people, it wrongly assumed his chosen log in and ZUJI profile name was the one he'd be flying as!
If it asked "are you one of the travelers..." then when, other than in the credit card entry area, would it get your name the way you really want it to be?
Thus, being inexperienced with the quirks of Zuji is going to cost him 600 bucks?
I think not.
He is also going to be bringing another card with his HAROLD name on it and show how all of them tie to the same person and same SSN.
We will win this. I bet it is better to be prepared but writing to them AND bringing stuff to the desk in LAX will help. If not, it's a bad PR gig for Tahiti Airlines!
trust me!