Originally Posted by Stranger
My point remains that there is not anything anywhere to "find." Just look at verbal contracts. Issue is not about writing a paper contract. But all the conditions known and specified are by implication part of the contract.
Verbal contract? What world do you live in? That's called gentleman's agreement and doesn't have any standing. What matters is what is written.
Originally Posted by Stranger
Tariff is part of the contract, but it's not *the* contract. That there are government regulations does not mean it's not a contract, nor does it mean there is only what is provided in the regulations. These things are merely added by reference.
Well the Tariff and the General Terms and Conditions on Carriage is your contract. Government regulation dictates that that is the contract for air transportation. Sorry if you don't like that. Take it up with your MP.
Originally Posted by Stranger
But likewise if there is a clear and publicized rule about getting aeroplan miles, so it is. I know how many miles I am getting when I buy the ticket; the rule is public and well-publicized. So I have every right to see it as being part of the (implied) contract.
Every right? Then you should read the Aeroplan Terms and Conditions. They can change point earning system at any point in time, etc. But benefit through the program is after you are carried. It is NOT part of your contract for air transportation.
Originally Posted by Stranger
Mind you, I am not even sure we are arguing about the most important issue here. I submit that this sort of attitude by AC is poor marketing and that it shows how much (or more to the point, how little) respect/consideration they have for their customers. What their culture still continues being like. What the level of arrogance is in the Montreal head office. It seems no one there gets it, what the message is that this sort of attitude sends to customers.
That's not what you were arguing before.