Originally Posted by
YOWkid
Couldn't find it, eh?
So points may be part of your decision. But it is not a fact.
Facts exist in the Tariff. The fact is that there is no Aeroplan points in the Tariff so therefore the fact is Aeroplan points are not part of the contract for air transportation. And by the way, Tariffs exist and apply, just like the General Terms of Carriage because it is under govenrment regulation. And everything that applies to the contract to provide you with air transportation is there. That is what is part of the purchasing decision. So, stop cooking up your internal facts.
Mind keeping the level of acrimony down?
My point remains that there is not anything anywhere to "find." Just look at verbal contracts. Issue is not about writing a paper contract. But all the conditions known and specified are by implication part of the contract.
Tariff is part of the contract, but it's not *the* contract. That there are government regulations does not mean it's not a contract, nor does it mean there is only what is provided in the regulations. These things are merely added by reference.
But likewise if there is a clear and publicized rule about getting aeroplan miles, so it is. I know how many miles I am getting when I buy the ticket; the rule is public and well-publicized. So I have every right to see it as being part of the (implied) contract.
Mind you, I am not even sure we are arguing about the most important issue here. I submit that this sort of attitude by AC is poor marketing and that it shows how much (or more to the point, how little) respect/consideration they have for their customers. What their culture still continues being like. What the level of arrogance is in the Montreal head office. It seems no one there gets it, what the message is that this sort of attitude sends to customers.