Originally Posted by astonmartinv8

For info, we did the MIA - EZE sector last night. No flagship lounge at MIA then!! Pre-flight dining options were bits of cheese and carrot, with pretzels. Or in terminal E, there was a pizza hut! On boarding, the first four F seats were taken up with AA staff, who carried on talking together as the F passengers got on. Three of them slept the whole flight. When the pilots were sleeping, the first four seats were all AA staff. Staff got served first. No vegetarian meal option as expected. Service not terrible but quite regimented and not a patch on BA, Qantas, Cathay etc. There seems to be a cultural thing at American where you don't speak to a customer unless spoken to and then impart the absolute minimum.