The airline is not at fault here, your friend is. If he is able to convince them to make the change without re-issuing the ticket, he should be very, very thankful.

As for this rule not being made clear enough ... sorry but it is. There is usually a reminder when you are booking that names cannot be changed after purchses. My guess is your friend was so anxious to buy the tickets at the discounted rate that he didn't even read the rules or pay attention to the instructions during the booking process.

He might be able to get a notarized affidavit that states that "Harold" is the same person. He should check with the airline and see if this would be acceptable.

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"They that can give up essential liberty to obtain a little temporary safety
deserve neither liberty nor safety." -- Ben Franklin

[This message has been edited by tazi (edited 06-19-2003).]