friend bought 2 tix- one for me and one for himself for a future flight we're on.

He used his "informal name" which, for some people, like many Asians I know, is common. But his passport would say something else--the full Asian first name he really goes by legally. The last name is the same, and so is everything else about him (address, etc).

He paid with the credit card of the Asian full name. Of course they had no problem taking the money. But he mistakenly entered his less-than-formal name and I think if this is REALLY a big deal, the airlines should make it a really big deal in the online screens where you enter names, etc! I mean, they can make such mistakes too but either way they shouldnt cost so much!

Now the airline is saying they have to completely RE-ISSUE and make him pay the new full amount!

Bogus. Maybe a fee, but the whole thing? Nahhhhhh...

Any tips, notices, standards, etc?

If he does fly, how would they credit the miles and who gets em? I know with Idine, names matter less: It's all by FF number. SO if he sets up an FF account and gives details that include both his full and his informal name, maybe as his middle name or something, would this not help?

thanks.
MM

I can give more details if nec.