Originally Posted by
tmapian
...Supervisor: (in a angry tone) Sir, I've been a Chase supervisor for over 18 years, don't you proceed to tell me my business. You will lose all your miles, case closed. When you signed up for the card you agreed to this, and I can fax you the highlighted terms and conditions if you want"...
Too bad you didn't ask him to fax you those T&C he claimed were there in your agreement. It would have been interesting to see what, if anything, he had to rely on.