Not a happy camper here. Currently on my second * alliance Circle Asia trip, and both trips have now been problematic due to changes in flights mid-trip, all to do with e-ticketing. Essentially both times I have been stuck at check in counters, trying to sort the issues out myself via my own mobile, which is frankly quite pathetic for a supposed "alliance".

This morning I fronted at PEK for my fourth sector of a Circle Asia ticket, an OZ codeshare on CA from PEK-ICN. On my request, my TA had moved me to that flight from the OZ flight I had originally booked later in the day (same city pair - so no ticket re-issue only revalidation). Problem was CA couldn't see my ticket number . Spent the next 40 minutes on and off myphone to the TA, then SQ (who originally issued the ticket) and OZ - who all gave the same ticket number to the check in agent - who still could not find it. CA could not contact SQ or OZ to check, which I thought was pathetic - hence why I ended up calling them. Ended up missing cutoff and my TAmoved me to next flight (2 hrs later) on OZ (no help from CA whatsoever).

Then I fronted at OZ counter and checked straight in - no fuss at all. Normally I would put this down to bad luck, but this is the second time it has happened (out of 2 times I've taken a star alliance Circle Asia) and I am not a happy camper.

This happened to me 2 years ago, the last time I took a Circle Asia. On that occassion I fronted at SIN for an SQ SIN-ICN flight, which had not changed, but I had changed an WLG-AKL sector later in the itinerary. SQ could not see a valid ticket number. On that occassion I called NZ in AKL (SQ were no help), who spent the next 30 minutes on the phone with the SQ agent sorting it out - again my phone and my initiative to call NZ.

FRANKLY - whilst I do like flying SQ & NZ (gold on both) - as a whole STAR (lack of) ALLIANCE SUX. I've taken probably 7 or 8 circle (world or pacific) fares on oneworld with several flight changes in them and never had a problem.

Am I just unlucky, or is this not uncommon?

Is there somewhere I can write to in star alliance - I just do not like being left stranded high and dry at the airport fending for myself - given that on both occassions my company had forked out business class for me, so the fare was not trivial.