Originally Posted by
kenhawk
What United doesn't seem to understand is that the meal is fun - it's a distraction from the boredom on a long flight, and it's what customers expect!
Clearly, UA is out to
change those expectations. And for me, the meal isn't "fun" because I expect a hot meal, but because it's
any meal. In fact, I'd much rather have an appealing and tasty cold sandwich or salad than a hot meal that looks and tastes like leather mixed with paper-maché, which would only serve to disappoint me rather than being "fun."
That's just my opinion, anyway.