Write UA
Recently the TATL Y BOB was rescinded.
Thank you for your direct, candid feedback on the test we had planned to launch in the fourth quarter for food choices on some of our flights. We heard you and have decided not to move forward with the test of offering customers buy-on-board options in United Economy on certain trans-Atlantic flights. We will continue to offer complimentary hot meals on those flights.
The response from many of our corporate and Mileage Plus elite customers, even before we launched the test, told us what we would have undoubtedly learned had we proceeded—you value our hot meal service in economy class for international flights.
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Last edited by gfowler-ord-1k; Sep 18, 2008 at 1:25 pm