Maybe you just had a bad experience with the CSR; why not phone the 1K line again and try to have another CSR help you on this? Or try to speak with a supervisor? Maybe the rules have changed since the last time you've done this, but they'll make an exception for you (since you're 1K). Or if it's a case of the fare code as Kathy mentions, then you may be stuck.
Michael
Originally Posted by
hungarianhc
I've probably done this five or six times before... this is the first CSR to give me trouble.
I don't get why UA wouldn't WANT to do it... I'm paying for a round trip, but now i'm taking up one less seat that they can sell - sounds like a deal to me.