United CSR refusing to cancel a segment of my itinerary
#1
Original Poster
Join Date: Jan 2007
Location: SFO
Programs: United 1K, Marriott Platinum, SPG Platinum
Posts: 1,990
United CSR refusing to cancel a segment of my itinerary
So I had an SFO-SEA itinerary booked for this weekend. My gf and I are going up to Vancouver. Last minute, I had to go to NY for work. So I just booked the following:
SFO-JFK -- LGA-DEN-YVR
I want to cancel the first portion of the ticket. I have had this situation occur MULTIPLE TIMES before, and they always can cancel one leg of my trip. Is there a specific policy I can cite to have her do this for me? Or did I just get lucky before? If so, I'm really screwed because I need the return flight from SEA-SFO at the end of the weekend... and i know if i just "miss" the first portion of the ticket, it will cancel the rest of the itinerary - help!
SFO-JFK -- LGA-DEN-YVR
I want to cancel the first portion of the ticket. I have had this situation occur MULTIPLE TIMES before, and they always can cancel one leg of my trip. Is there a specific policy I can cite to have her do this for me? Or did I just get lucky before? If so, I'm really screwed because I need the return flight from SEA-SFO at the end of the weekend... and i know if i just "miss" the first portion of the ticket, it will cancel the rest of the itinerary - help!
#2
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You can't just selectively cancel portions of your ticket without a re-fare, and doing it somewhat last minute could make the fare difference significant.
#3
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I've probably done this five or six times before... this is the first CSR to give me trouble.
I don't get why UA wouldn't WANT to do it... I'm paying for a round trip, but now i'm taking up one less seat that they can sell - sounds like a deal to me.
I don't get why UA wouldn't WANT to do it... I'm paying for a round trip, but now i'm taking up one less seat that they can sell - sounds like a deal to me.
Last edited by FlyinHawaiian; Sep 9, 2008 at 3:29 pm Reason: consecutive posts merged
#4
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#5
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So would you say they're worthy of being fired?
#6
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#7
Join Date: Mar 2008
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The only thing I've ever been able to do in this situation is convert to a one-way and receive a voucher for the difference. I've actually never known anyone to be successful doing what you describe - so that is pretty amazing, that you've succeeded in the past.
One thing you COULD try is, if you booked the new tickets within 24 hours, cancelling them, booking to SFO instead, flying SFO-SEA, then taking the train, the bus or a car to YVR from SEA. It would be end-to-end ticketing, and I don't know that it would necessarily save you money, but it depends...
One thing you COULD try is, if you booked the new tickets within 24 hours, cancelling them, booking to SFO instead, flying SFO-SEA, then taking the train, the bus or a car to YVR from SEA. It would be end-to-end ticketing, and I don't know that it would necessarily save you money, but it depends...
#8
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So I had an SFO-SEA itinerary booked for this weekend. My gf and I are going up to Vancouver. Last minute, I had to go to NY for work. So I just booked the following:
SFO-JFK -- LGA-DEN-YVR
I want to cancel the first portion of the ticket. I have had this situation occur MULTIPLE TIMES before, and they always can cancel one leg of my trip. Is there a specific policy I can cite to have her do this for me? Or did I just get lucky before? If so, I'm really screwed because I need the return flight from SEA-SFO at the end of the weekend... and i know if i just "miss" the first portion of the ticket, it will cancel the rest of the itinerary - help!
SFO-JFK -- LGA-DEN-YVR
I want to cancel the first portion of the ticket. I have had this situation occur MULTIPLE TIMES before, and they always can cancel one leg of my trip. Is there a specific policy I can cite to have her do this for me? Or did I just get lucky before? If so, I'm really screwed because I need the return flight from SEA-SFO at the end of the weekend... and i know if i just "miss" the first portion of the ticket, it will cancel the rest of the itinerary - help!
You need to familiarize yourself with the fare rules -- the fact that you have omitted this information implies that you have not heretofore paid any attention to it. Leaping to the conclusion that it is somehow the CSR's fault that they won't make the desired change (as suggested by the thread title) is unfair.
#9
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Were the prior trips (where you were able to make the change) booked in a different booking code, such as a fully refundable one?
You need to familiarize yourself with the fare rules -- the fact that you have omitted this information implies that you have not heretofore paid any attention to it. Leaping to the conclusion that it is somehow the CSR's fault that they won't make the desired change (as suggested by the thread title) is unfair.
You need to familiarize yourself with the fare rules -- the fact that you have omitted this information implies that you have not heretofore paid any attention to it. Leaping to the conclusion that it is somehow the CSR's fault that they won't make the desired change (as suggested by the thread title) is unfair.
#10
Join Date: Apr 2005
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Did you do this instance "multiple times" or did you cancel the last legs of your flight before (throw away ticketing)?
#11
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Maybe you just had a bad experience with the CSR; why not phone the 1K line again and try to have another CSR help you on this? Or try to speak with a supervisor? Maybe the rules have changed since the last time you've done this, but they'll make an exception for you (since you're 1K). Or if it's a case of the fare code as Kathy mentions, then you may be stuck.
Michael
Michael
#12
Join Date: Mar 2008
Programs: UA 2P, CX MPC, CO
Posts: 80
One question...have there been irrops in the past? Other (UA-caused) problems like schedule changes? Agents are willing to do a lot during irrops, including letting you handle getting to the next leg of your connection - especially for short flights (for example, PHL-EWR, EWR-IAD, etc)
You can certainly convert your ticket to a one-way and keep the remainder as a travel credit. Is this what has happened in the past?
You can certainly convert your ticket to a one-way and keep the remainder as a travel credit. Is this what has happened in the past?
#13
Join Date: Feb 2000
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But if this isn't the case and the fare rule does require a roundtrip purchase, then a refare will be required. But since this change in personal travel plans was caused by work travel demands, I can't see why the OP can't just expense these fees to his employer.
#14
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#15
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First of all, how would you get to NY if you dropped the first leg of the trip? was it cheaper to book the SFO-JFK--LGA-DEN-YVR vs booking the LGA-DEN-YVR as one?
If you are removing the first leg of a ticket, you are almost traveling or departing from a whole new city making a new fare.
The only time I have had segments removed from my ticket was on a MR/DO trip to SFO where i was flying IAD-SFO-LAS-SFO-IAD. When I booked the ticket i only wanted to fly IAD-SFO-IAD but that cost $500 more. I was able to get the SFO-LAS-SFO portion of the ticket removed in the RCC because the SFO-LAS flight was delayed enough to make me miss my fly back to SF for the dinner. So the RCC CSR called a SD and was able to remove the segment with out a problem. I just stayed in SF and went to the Giants game before the DO.
If you are removing the first leg of a ticket, you are almost traveling or departing from a whole new city making a new fare.
The only time I have had segments removed from my ticket was on a MR/DO trip to SFO where i was flying IAD-SFO-LAS-SFO-IAD. When I booked the ticket i only wanted to fly IAD-SFO-IAD but that cost $500 more. I was able to get the SFO-LAS-SFO portion of the ticket removed in the RCC because the SFO-LAS flight was delayed enough to make me miss my fly back to SF for the dinner. So the RCC CSR called a SD and was able to remove the segment with out a problem. I just stayed in SF and went to the Giants game before the DO.