Originally Posted by
hungarianhc
So I had an SFO-SEA itinerary booked for this weekend. My gf and I are going up to Vancouver. Last minute, I had to go to NY for work. So I just booked the following:
SFO-JFK -- LGA-DEN-YVR
I want to cancel the first portion of the ticket. I have had this situation occur MULTIPLE TIMES before, and they always can cancel one leg of my trip. Is there a specific policy I can cite to have her do this for me? Or did I just get lucky before? If so, I'm really screwed because I need the return flight from SEA-SFO at the end of the weekend... and i know if i just "miss" the first portion of the ticket, it will cancel the rest of the itinerary - help!
Were the prior trips (where you were able to make the change) booked in a different booking code, such as a fully refundable one?
You need to familiarize yourself with the fare rules -- the fact that you have omitted this information implies that you have not heretofore paid any attention to it. Leaping to the conclusion that it is somehow the CSR's fault that they won't make the desired change (as suggested by the thread title) is unfair.