Originally Posted by
stevekoe
Remember, CO wasn't the first to initiate any of these fees - or reductions in elite benefits - or anything else people seem to be complaining about.
I disagree. CO has been a leader in these sorts of negative changes.
While they weren't the first to start charging for the first bag, CO has many negatives under its belt:
- Only carrier with no free standby or same-day confirmed for Elites.
- Some of the highest award rates in the industry
- Only carrier with 50% EQM for low fares
- Highest reward change/redeposit fee in the industry
- One of the only carriers that charges Platinums for close-in award ticketing
CO may not have been the first to change, but they have been quite extreme in what they did.
The free sandwich on board isn't gonna make up for it anymore, and these customers may be gone for the long-term.