Originally Posted by
chasbondy
No, I expect passengers to gravitate to airlines who decide to dump the fees and fight for passengers, especially during a recession. Do you remember the extraordinary lengths the airlines went to after 9/11 to get people to spend money on air travel?
Exactly. The beancounters were correct if their goal was to increase revenue short-term. If their goal was to increase revenue long-term with a loyal customer base, well, they've got it all wrong.