here's some answers to your questions and the reply from Marriott
Originally Posted by
fiedler77
Except he already reversed the charge with Chase, so Marriott may be much less willing to ship him a new card. If the OP hadn't disputed the charge, I feel confident Marriott could have gotten him a new card (and cancelled the missing one).
Normally, I would have tried to speak with Marriott CS first but I was on the road and truly not able to break away to deal with the issue during their MT hours.
Originally Posted by
Delta3MM
You have 60 days to dispute a charge once you get a bill. So, I'd first call marriott - they are the only ones who can cancel the old GC and issue a new one - not chase. Even if chase does do something - it will take time.
Call marriott anyway. They need to know the GC is missing. Even if they say they do not replace missing GC's that's different than never have received one.
I explained to Chase that Marriott I tried to call Marriott but they were closed.
Chase then asked if I wanted the card replaced. I explained that I had planned to use the card the next day and figured that even had I reached someone who believed me (honestly, I'm not sure that I would had it not actually happened to me) and empowered at Marriott, there was little chance I could get a new card in time for this trip. The Chase rep agreed that i did the right thing by calling them in that case.
Aside from just being in shock that that such an unexpected thing happened, I just wanted it on record ASAP. After all, it's one thing to dispute the charge for an item not delivered but really how can you prove that a delivered envelope arrived empty
Right after I called Chase, I shot off an email to Marriott letting them know I contacted Chase and explaining that I really had no idea how to best address such an issue.
Originally Posted by
joshua362
Did you at least get the little gift card holder with the amount written on it?
Nope, no little card holder or invoice or anything...just an empty envelope.
Okay after sending the email Wed AM, I finally heard from Marriott on Fri.
fwiw, the email came just after I checked out of the Marriott where I had planned to use the card
While I'm glad they responded - other than that I can't say that it inspires me to order a new card for my next trip.
Ms.
bk3day,
We are not sure what happened to your package, but we could have sent out a new card if you want to dispute the charge that would be fine I will just cancel the card that was issued to you.
Thanks,
XXXXXXXXX
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