Hi Andrew,

Thanks for the update. Very much appreciated. Can you let us know which rules or internal tool AC pax should reference if/when AC res agents do not allow for a more appropraite routing due to a schedule change/cancellation initiated by AC?

As you and others are aware I have probably posted the reference to CIC*77 about 4 times very recently as flights have been cancelled to already ticketed reservations as AC, and other airlines, consolidate their schedules due to their announced schedule reductions.

As guessaaa noted in his post (4th prior to this post), he was first told by AC it can't/won't do anything and that he should "go with Westjet"

If you could let us know what rule/internal tool to mention, I'm sure it will be benefical to all of us.

Is the reference in guessaaa's post the rule to mention (CIC*38 PG38 and PG39)?

Thanks in advance.

Cheers