Originally Posted by
chasbondy
I don't see anyone at CO willing to push 10 numbers on a phone pad to discuss the matter first, as it's too much effort and the right thing to do.
That's often standard operating procedure at a large corporation - flawed as it may seem to the customer, they assume they are in the right and make the move. When I had another membership suspended for "abuse," I didn't find out until I tried to use it (2500 miles from home). Then it took far longer to contact the company and resolve that no, I hadn't done anything wrong, and get it reinstated. But they made no effort to contact me (though they claimed a certified letter was "on the way," but I never received one).
Banks frequently suspend credit cards for suspected fraud without attempting to contact customers. My bank started charging me a fee when a paper statement was returned to them - I complained about the lack of communication, and they said that the onus was on me to notice.