I've been in situations where I have either been selected for a retaliatory screening , have intervened to point out to a TSA Supervisor that someone else is being subjected to a retaliatory screening or have intervened when someone wearing a religious headscarf is told to take it off before going through the metal detector. It's cost me a great deal of personal time and I have missed flights but I don't mind because I feel so strongly about fighting the attitudes I often see and educating people (TSO's and pax) on their rights.

My question for the OP is whether or not TSA has an internal means of tracking complaints against individual TSO's for retaliatory referrals to secondary screening. I've completed lot's of complaint forms, spoken w/ a lot of terminal managers and even have the phone numbers of a couple of TSA Directors but I continue to see TSO's that have acted very inappropriately by any benchmark still on the job.