FTers,

I have been having a persistent inability to process upgrade requests online. This is the message I get:

"The passenger name in the reservation and the Mileage Plus number do not match. Please check the number and try again. If you encounter the error again, and the ticket was purchased through a travel agent, contact your agent."

I've been trying to solve this with my company's travel agency for 2 months. Today the 1K rep said it must be part of the larger issue of not being able to request upgrades online that they’re aware of and “working on.” He couldn’t give me a date of when it might be corrected.

Anyone else having this experience? More importantly, anyone found a workaround?