I am really angry tonight and I am hoping someone can give some advice. Every week I fly PHL-IAH-DAL and receive a EUA 90% of the time. As with most people I check in 24 hours in advance and they check to see where I am on pda.continental.com. I checked in for my flight tomorrow and my name was not showing up on the upgrade standby list for PHL-IAH. Usually I would not be made but this was an H class fare I bought today for $1,000 but no seats are available for assignment.

I called the regular CO number first and I got a gentlemen that told me I was on the list but he couldn't tell me why it didn’t show up on pda.

I called back a second time and asked the same question to which an agent told me she couldn’t see the upgrade information but would pass me to someone who could help. She transferred me to a line that had all prompts in Spanish.

I called the elite desk and explained the issue. The agent didn't know about pda.com and I walked her through it. She said I was not on the upgrade list because I am not showing checked in. I told her I have my ticket printed off but she said to check in again and it will work.

I checked in again printed another ticket but I am still not showing up on pda. I know the site is working because I see people checking in and the list growing. Any suggestions? It doesnt seem any of the agents know what the heck they are doing. Should it be that hard to add me to the FC upgrade list?