Here is the "Interline E-ticket Rebooking Matrix" as shown in CX's system. According to this matrix, if you have a CX e-tkt with an AA sector LAX-SFO, you will have to get it reissued (fourth line "IL to Interline", CX as VC) if you want to change the flight/date/time.
IL = Interline (or simply "other airline")
VC = Validating Carrier (carrier whose ticket stock the ticket is issued on)
REVALIDATE = To change the coupon on the e-ticket to match the new flight (just like those revalidation stickers they used to put on paper tickets).
SSR TKNE = No reissue needed, the new flight segment is linked to the original coupon (even if the data does not match) and can be accepted.
Note: When a reissue is done, both the SSR TKNE (linking of flight segment to etkt coupon) is also updated as are the ticket details (new ticket issued in exchange for old one).
Code:
GI:IET/REBK MATRIX PH:
RESPONSIBLE OFFICE : HDQGBCX
LAST UPDATE : 22 OCT 2007
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WHEN PAX APPROACHES
CX FOR REBOOKING VALIDATING CARRIER -VC
THE SECTORS-S
---------------------------------------------------------------¥
FROM: TO: CX ONEWORLD NON-ONEWORLD
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-
CX CX REVALIDATE SSR TKNE SSR TKNE
-NOTE 1 -NOTE 3 -NOTE 3
-------------------------------------------------------
-
INTERLINE REISSUE REISSUE CONTACT VC OR ¥
-NOTE 2 ISSG AGT -NOTE 4
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-
IL CX REVALIDATE SSR TKNE SSR TKNE
-NOTE 1 -NOTE 3 -NOTE 3
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-
INTERLINE REISSUE REISSUE CONTACT VC OR ¥
-NOTE 2 ISSG AGT -NOTE 4
(the OP's situation)
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- ¥
NOTE:
1. CURRENT AUTO CREATION OF SSR:TKNE AND AUTO REVALIDATION OF
THE COUPON ARE APPLIED WHEN CANCEL AND REBOOK IN SAME EOT.
OTHERWISE, ENSURE TO ADD SSR:TKNE OF REBOOKED CX FLIGHT AND
ET WILL BE REVALIDATED ACCORDINGLY.
2. IF ET IS ISSUED BY TRAVEL AGENT, THE ISSUING TRAVEL AGENT ¥
WHERE ACCESSIBLE CAN DO ET REISSUE.
3. ENSURE SSR:TKNE OF REBOOKED CX FLIGHT IS IN CUPID PNR.
NOTICE THAT LOCAL WORK COPY IN CUPID WILL NOT REFLECT THE
REBOOKED CX FLIGHT.
4. IN CASE CX SECTOR-S ARE ALSO ONE OF REBOOKED SECTORS,
REISSUE ET.
** REMINDERS **
- CHECK ET FARE CONDITIONS WHETHER ET CAN BE REBOOKED/REISSUED
AS THE REQUEST TO BE CHANGED. ¥
- ENSURE ET IS VALID TO TRAVEL ON NEW -MC OR -OC TO BE
REBOOKED.
- ENSURE TO HOLD CONTROL OF AFFECTED COUPON-S TO BE REBOOKED
REISSUED.
4. IN CASE CX SECTOR-S ARE ALSO ONE OF REBOOKED SECTORS,
REISSUE ET.
** REMINDERS **
- CHECK ET FARE CONDITIONS WHETHER ET CAN BE REBOOKED/REISSUED
AS THE REQUEST TO BE CHANGED.
- ENSURE ET IS VALID TO TRAVEL ON NEW -MC OR -OC TO BE
REBOOKED.
- ENSURE TO HOLD CONTROL OF AFFECTED COUPON-S TO BE REBOOKED
REISSUED.