Well, in the past, all my OWE tickets were issued on paper tickets and it was only until recently that I had my first one issued on e-ticket.. And boy, what a nightmare it has been so far to get a date/flight change for a single segment... Not sure if it has been mentioned here before, but i did a quick search and didn't find anything...

Basically I have a OWE issued by CX, and I need to get a segment SFO-LAX moved forward by one day and to an daytime flight instead of afternoon flight. Before with paper tickets, all I had to do was get my agent change and input my paper ticket number into the record.. and it was all done. Now, with e-tickets, I've been told that the ticket has to be reissued since AA would not be able to capture the e-ticket number (because it is on CX stock), unless I reissue the ticket. Which means I have to pay whatever the fuel surchage difference is, any fare changes, as well as the reissue fee...

Is this really the case? Or is the agent giving me a runaround?