Originally Posted by sluggoaafa

The OP was complaining about the pre-departure stuff, however, the majority of the OPs complaint was in-flight after the initial beverages being 'thrown down'.

so you're suggesting walk-through more often. I've done that, you know how awkward it is when people give you that look to "leave me alone..."

Granted, the OPs problem the FAs didn't do anything during the flight....



I've run into nasty off-duty: Credit Suisse First Boston employee's, Johnson & Johnson employee's, Omnicom Group employee's, Pfizer employee's, McKinsey & Company employee's, Lehman Brothers employee's (great, funny guys by the way), Disney Group employee's...etc...the list goes on.

Should all of these plus many more business' rethink their customer services? Many of the employee's that fly on us that are listed above (plus tons more that I didn't list) are the face of their company's/corporations. Some are in the customer service, some are more private...however they are still the face of their employer.

I understand what the OP and everyone else is saying, can it be that some pax are to blame as well? How they berate some FAs on things they have no control over? i.e. wx delays, ATC delays, change of gates, mechanicals, run out of food option, run out of drinks...

I'll be honest for a second. Last month I did a LGA-DFW-LGA trip. It was Lunch going down, we had a 3hr sit, then a full dinner coming back. (it was a reserve trip so not my normal route by any means)

I don't like to run the carts...it's just not me. I hand run.
At the end of the flight, I never had so much praise/compliments than I had on this flight. I didn't do anything out of my normal duties....I just did my job.

Same thing on the return for dinner. I didn't do carts, I hand ran everything, and even hand ran the desserts. I just did my normal duties, and again, received the most praise on a single flight than I ever have.

I asked one of the pax what made this such a great flight, and he basically stated what you did above. Visibility (walk-throughs) Smile (I always...generally smile), Beverage refills (I don't like my glass empty when I'm flying)

but letters are to inform AA that something isn't working/happening. It's something to help them learn what needs to change, and where we are lacking.

Sure, there are surveys that go out, and I will say, LGA is in dead last for the above mentioned items (use of names, PDBs, Coats, Thank Yous) Letters help inform AA.