Originally Posted by
AAbuzzard
Your suggestion to write to customer relations is understandable, yet I wonder whether that is what we should do every time we are not completely satisfied with the service. I really don't want to be perceived by AA as a complainer, so I keep those negative e-mails (and sometimes paper letters) to AA to a minimum.
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Everybody at AA should realize that service and attitude will set a company apart--and that goes in both directions. AA is far too often doing an outstanding job showing the negative side of service. I wish it weren't so because the airline's survival is important to me. It should also be important to all its employees.
This is why you should
always write a letter if you are not satisfied with the service you received...How else is AA going to know that no service was provided (if there was suppose to be one)?
Please, write emails to aa.com/customerrelations any time you are unhappy with the service you received. Even if you HATE aa.com/customerrelations and the initial 'form letter' that you will receive...it's the best and fastest way to get in contact and inform AA of the poor service you received.
EVERY letter is looked at, whether you think so or not, they are. So, if there is not one received, then AA thinks that service and everything else is just fine-hunky-dory.