Not a big deal, but just another example of the subtle cuts being made at virtually all levels within UA:

I checked in for a 6:00 flight this morning going SMF - DEN - BWI. When I asked the ticket counter agent for a ticket jacket to hold my boarding documents and luggage claim tag, she said "sorry, we are phasing those out so I don't have any". Like I said, not a huge deal, but certainly the sum of the cuts is greater than the whole in UA's case.

BTW, on both flight the FA were personable, cheerful and helpful. Something I haven't seen much of lately.