Originally Posted by
JetBlueFA
I just rode on a Virgin America flight JFK-LAX, to try them out and see their product, and Red didn't work the entire flight. Lucky for me had a fully charged laptop and IPOD. I was free loading so I couldn't complain but I felt bad for some of the other customers. Is Red really as bad as some people make it out to be? Is this something that happens often or did I just not have the good luck that day?
The reports are becoming more frequent recently. I wonder if there has been recent patch that is causing the problems?
VX really need to fix Red. Does anyone know who developed it? I'm guessing it was outsourced to India or something... if you pay peanuts you get monkeys.
Did they give you any compensation for your trouble? I hear drink vouchers are the norm (and sometimes a $25 voucher in F).