I'll second that! ^

What it tells me (well reminds me, really) is that airline IT is unbelievably inflexible. For an industry that has embraced e-commerce in such a big way, they are incredibly loathe to bring their legacy systems into the 21st century. I guess the pay-off just isn't worth the investment. But I do hope they are working towards industry standards at some time in the (probably very distant) future.