After the whole reservation/not opening mess, I decided to contact the hotel.

I felt that the hotel should have at least contacted the customers and let them know before hand that the hotel was not ready to open and therefore not able to honor the reservations instead of sending them to nearby hotels.

I just received a call from the front desk manager. He seemed to be sincerely apologetic about the whole incident. He explained the whole situation and what they were trying to do. He also said that they attempted to contact the customers but most of the phone numbers on file with reservation led to third party travel agents (whether or not this is true, I do not know). He apologized at least 7 times and told me a letter of apology is on its way . He gave me his direct line and told me to contact him the next time I have a stay with them and he will take care of me ^

He handled the situation extremely well and I really appreciate the personal phone call.

I have to give this property a big thumbs up ^ for trying. This is how customer service should be ^