Originally Posted by JDiver

Mexicana is OK on the hard product, but the soft product is extremely variable. Some good employees, friendly, attentive an wanting to please, but some others firmly holding down the opposite end.

When it comes time to anything that seems slightly nonstandard, ,any, if not most, line employees will demonstrate a fervent avoidance of making any decision and a preference for having "the next person" make a decision one might be held responsible for later. The level of personal empowerment is quite low.