Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,548
I was delayed last Wednesday on Flight 40 IAH-EWR-FCO, for a nearly 3 hour mechanical delay at Newark. We recieved "care kits" that included a drink coupon, mail in complaint form, and 10% off a future ticket coupon.
No email from CO though, ever!
Ciao,
FH