Originally Posted by
Springs1
It's called READ A MENU.
Brilliant idea! Why didn't I think of that?
I'm not talking about things that are on the menu or that should be obvious to most customers. I'm talking about deceptive practices and/or things that most other places don't charge for. For instance:
* Charging for water.
* When ordering a burger, being asked "Mustard? Ketchup? Lettuce? Onions? Tomatoes?" (with no mention of price) when lettuce, onions, and tomatoes cost extra.
* When ordering an entrée that doesn't come with either soup or a salad and the waiter asks "Would you rather have soup or salad with that?"
I understand that management encourages upselling but customers expect their waiters to be helpful, not to behave like used car salesmen. I expect a waiter to make me aware of any extra charges as I'm ordering. If I have a surprise when the check comes, the tip will definitely reflect it. If I have it happen repetitively at a restaurant, I won't go back.