Superior
- Stats
- Room
- Superior
So this my turn to review this great hotel. When I arrived, I really had the impression that it was the exact location of the former Sofitel and this was confirmed by the hotel guest relations manager who welcomed us very nicely. What a change compared to the crappy old Sofitel ! I truly enjoyed staying there.
Check In
We had 2 rooms booked (same name but one Platinum and one Silver account) When arriving at front desk for check-in, the guest relations manager was immediately called and he took great care of us. We were clearly expected and we really felt welcome as per Accor “signature”. He was speaking fluently French which was of course very nice. He explained us all the building and hotel history and services/amenities. He bring is to our rooms. Both room were upgraded (he said kindly that mixing Platinum and Silver, this makes Gold so both rooms are upgraded :)) from Classic/Queen to Superior/King. Welcome drink voucher and letters were given. He explained us all room equipments and amenities (including the free minibar content). He even bring additional free bottle of wine and Prosecco in rooms. Overall super great welcome and true VIP treatment. I need to precise that both rooms were upgraded despite the hotel was showing as fully booked on Accor App.
Pictures of the lobby:
Room
The room was similar as the one already reviewed by BotB previously. It was facing the Main Street but no noise from outside or from the corridor. Plenty of water + Belgian waffles/chocolates and in-house honey vial, Nespresso machine, slippers and bathrobe amenities.
Among the few criticism I could make:
- zero privacy in the bathroom. All open on room (neither any door nor curtain)
- The room floor is a basic linoleum witch get stained with time
- The 2nd day, I literally flooded the entire bathroom and half of the bedroom because of shower drainage blockage + water leakage under shower door. Very unpleasant but it was quickly addressed by housekeeping staff
Dining
The hotel restaurant is very good. We had dinner there once and we enjoyed the very modern atmosphere and food food.
There is a separate room which you can privatize if you need. On the evening we had dinner at the hotel restaurant, there was a kind of Bachelorette party having privatized this room.
The breakfast buffet was excellent too.
The bar
There is no lounge in this hotel.
Overall
Checkout formalities were promptly expedited. Unfortunately, no late checkout was granted because of fully booked hotel (max they could grant was 12:30 which was useless for us). I believe they could have gone the extra mile on this, but that was it.
Overall, a very good stay in a great hotel offering excellent status recognition. I would return without hesitation, but keep in mind it is an expensive hotel, as all hotels in AMS.
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