Another good stay (the 5th) at Novotel London Canary Wharf

100   Recommended
Deluxe room
July 15, 2018 by

 Map | 9 Reviews | 78% Recommended
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Food
 
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Novotel London Canary Wharf
 Map | 9 Reviews | 78% Recommended

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Deluxe room

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Deluxe room

I stayed again there recently, but this time it was a personal stay (all other previous stays were for work). The Canary wharf location was definitely not a problem as it was convenient to reach via metro or taking the boat on the Thames (very pleasant way to go around). Overall it was another good stay, although not 100% perfect but nothing major. Hotel was running at 100% occupancy and was definitely very busy, also at restaurant and bar.

Check In

I had booked a Superior room (entry level) at a decent price during a special sale, with BF included. I had no prior arrival communication with the hotel. I was upgraded( spontaneously) at check-in to Deluxe and the drink voucher was given. They also told me they ensured I have the best possible view with my room, which was true. Late check-out at 4 pm was granted without discussion.

Room

Room was not huge, but of decent size. It was a corner room with the stunning downtown London view on one side and CW view on the other side. As a satellite note: I am always astonished by the number of constructions on-going in CW. I wonder if this will all be successful in term of sales and renting with the Brexit. Also there is a big empty field at the foot of the Novotel on the London view side and it seems that there is preparation for construction there. If confirmed, the Novotel could lose a big part of the splendid view one can enjoy now. Bathrobes and slippers are provided.

 

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As already pointed by wkndtraveler, plenty of water (still & sparkling) available but minimal welcome gift.

 

I said above in introduction that the stay was not 100% perfect. Coming back around 5pm from a full walking (and boating ;) ) day in London, the room has still not been serviced :( . This was promptly addressed after calling the front desk, but still unpleasant. I don’t know if this was because they just forgot my room or if they didn’t have enough staff with a full hotel.

Dining

Breakfast was good with a large choice of cold and warm items. I can only regret that they serve American-style bacon instead of the English one (shame as we are in London). The restaurant was of course very busy but it was not a zoo. Buffet was refilled regularly.

The Bokkan restaurant is so good and the view so incredible that we decided to have dinner there the 2 evenings. I think the chefs are French and at least half of the servers are French, so it was nice to chat with them. Their degustation menu is a killing and at a very decent price. The restaurant was always full but it was never a problem to get a table booking the same day. Reservation is highly advisable. Beautiful sunset from the restaurant:

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Regarding the lounge, there were about 10 people. As reported before, apart the soft drinks, you have Prosecco and one red, one white and one rosé wine + a few canapés. Definitely not like in a “regular club lounge” but this is a Novotel and it is definitely better than nothing. I was happy to read the updated news of wkndtraveler saying the lounge will not close anytime soon. 

Overall

Overall another very good stay (apart the housekeeping issue) with very good Platinum recognition and treatment. This is definitely my Accor hotel of choice in London. My next (work) booking is for September :)

65 Comments

This review lives in the Novotel London Canary Wharf : super top stay and a big rejuvenation to the Novotel br thread.
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