Rate Wyndham Rewards
Oct 22, 2012, 9:04 am
#16
Join Date: Apr 2011
Location: Texas
Programs: HHonorsDiamond
Posts: 665
The post above reminded me what happened last year when I went to book my first rewards stay.....
I too noticed that I could not do so online. Hmm....no problem so I called the 800# and told them where I wanted to book. Very specific....Koloa Landing, Poipu, Kauai, Hawaii.
This rep insisted that they did not have this property...not at all. Didn't exist. I said "I am looking at it now on the internet". Said it is 30K points per night. Nope...he continued to argue about this not being a Wyndham property....
I gave him the benefit of the doubt... I really did. I even tried to help him with how to spell Poipu, Kauai and Hawaii! He couldn't accept the fact that he was wrong. Finally I pushed for a manager and of course they found it right away and booked my rewards stay!
I too noticed that I could not do so online. Hmm....no problem so I called the 800# and told them where I wanted to book. Very specific....Koloa Landing, Poipu, Kauai, Hawaii.
This rep insisted that they did not have this property...not at all. Didn't exist. I said "I am looking at it now on the internet". Said it is 30K points per night. Nope...he continued to argue about this not being a Wyndham property....
I gave him the benefit of the doubt... I really did. I even tried to help him with how to spell Poipu, Kauai and Hawaii! He couldn't accept the fact that he was wrong. Finally I pushed for a manager and of course they found it right away and booked my rewards stay!
Oct 24, 2012, 7:31 am
#17
Join Date: Jun 2012
Location: DCA
Programs: SPG, HHonors
Posts: 242
Have you tried to contact the hotel directly to get credit? Sounds like you will have to dispute with the credit card company if the local hotel refuses to credit you for the duplicate stay. Because "each hotel is individually owned and operated" right?
There was just an instance someone posted about on Facebook where they booked a weekend room. Then they changed the dates of the room online to a week earlier. They even got a written confirmation with the new dates. They showed up at the hotel and the hotel told them "No...you have a room the following weekend and we can't help you...we are sold out". Did not matter that they had something in writing!!! In their hand. The hotel didn't even offer them compensation or try to find them another room. They could not find another room anywhere and had to go home!!!
There was just an instance someone posted about on Facebook where they booked a weekend room. Then they changed the dates of the room online to a week earlier. They even got a written confirmation with the new dates. They showed up at the hotel and the hotel told them "No...you have a room the following weekend and we can't help you...we are sold out". Did not matter that they had something in writing!!! In their hand. The hotel didn't even offer them compensation or try to find them another room. They could not find another room anywhere and had to go home!!!
Anyways, I guess once I reached the correct person, we figured out the trouble and she was extremely nice and accommodating. Took care of the charge on the spot and it's already been credited with a receipt from the hotel. I spoke too soon regarding the extra charge not being credited. It was an honest mistake and they took care of things without issue once I reached the correct person.
Oct 24, 2012, 7:09 pm
#18
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
I think it's pretty ridiculous to have a policy of unavoidable expiration after 4 years if there's no easy way to tell when your points are going to expire. While Choice has a tougher expiration period (2 to 2.999 years, on Dec 31), it's easy to find out when your points will expire on Choice's site and use them before you lose them.
- often no answer to emails
- often targeted promos
make me to give them a low rating of D
All the good points, like
- good redemption values etc
are considered in my D rating
Nov 13, 2012, 6:33 pm
#19
Join Date: Feb 2012
Programs: IHG Plat, HH Gold, Wyndham and virtually no activity on a couple of others
Posts: 39
Spoke too soon
I spoke too soon. Just booked into a UK Days Inn. I asked about, e.g. a bottle of water..."Oh, no, we don't do that here". Into the room and there is the membership leaflet: "Free snack & drink". Oh well, at least the wifi is stronger than normal.