Frequentlander

Today. WS3406 YYZ-YFC. It was a full flight. I had connected from YVR with 2 checked bags (work trip). I had had a 90 min layover between flights.

Flight left YYZ and arrived at YFC more or less on time. Got to YFC and only a few bags had been loaded in YYZ. At the end of the ensuing chaos that happens when a full Q400 has most passengers bag-less, I asked the agent what had happened. The response was that the plane would have been over weight with the bags.

SO…this was a MTOW issue, which means that WS knew about this well before the plane door closed in YYZ. If this was the case, why not explain to the situation to the passengers on the plane and hand out the forms so they could be completed in flight instead of letting people find out the other end and stressing everyone (WS agents at YFC included).

Why not tell the passengers something that directly affected them and WS obviously knew about. Having the forms filled out in the air would have made for a much more orderly situation at and quicker exit from YFC.

Maybe a switch to 737s would fix the MTOW issue.

mahasamatman

You are assuming the agent was actually knowledgeable about the situation and not lying. Neither of these is guaranteed. Front-line agents are often the last to know.

It could also have been a last-minute issue with cargo or overfueling, a routing failure, or a failure by ramp workers to load the bags.

Frequentlander

So yeah..."openness".