Plaze Premium Lounges is the online WJ accurate?
Oct 4, 2016, 8:53 am
#1
Original Poster
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
Plaze Premium Lounges is the online WJ accurate?
I just returned from YWG and arrived at the airport quite early.
I went to my departure desk and asked the WJ GA if they had a Plaza Premium lounge, she said no just the pay lounge around the corner.
So I went around the corner and had a $17 vodka.
Leaving from YQB tomorrow so I go on the WJ site to see if YQB has a PP lounge, only to find out that not only is there a lounge in YQB, but one in YWG.
So my question is, is the list accurate or was the GA in YWG misinformed?
Please advise....thanks!
I went to my departure desk and asked the WJ GA if they had a Plaza Premium lounge, she said no just the pay lounge around the corner.
So I went around the corner and had a $17 vodka.
Leaving from YQB tomorrow so I go on the WJ site to see if YQB has a PP lounge, only to find out that not only is there a lounge in YQB, but one in YWG.
So my question is, is the list accurate or was the GA in YWG misinformed?
Please advise....thanks!
Oct 4, 2016, 10:00 am
#2
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
I'm confused. The pay lounge is the Plaza Premium Lounge. What "lounge" did you buy a $17 vodka from, and are you sure it's not just an airport bar?
Oct 4, 2016, 10:14 am
#3
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
I just returned from YWG and arrived at the airport quite early.
I went to my departure desk and asked the WJ GA if they had a Plaza Premium lounge, she said no just the pay lounge around the corner.
So I went around the corner and had a $17 vodka.
Leaving from YQB tomorrow so I go on the WJ site to see if YQB has a PP lounge, only to find out that not only is there a lounge in YQB, but one in YWG.
So my question is, is the list accurate or was the GA in YWG misinformed?
Please advise....thanks!
I went to my departure desk and asked the WJ GA if they had a Plaza Premium lounge, she said no just the pay lounge around the corner.
So I went around the corner and had a $17 vodka.
Leaving from YQB tomorrow so I go on the WJ site to see if YQB has a PP lounge, only to find out that not only is there a lounge in YQB, but one in YWG.
So my question is, is the list accurate or was the GA in YWG misinformed?
Please advise....thanks!
Thing 1. There is a PP lounge at YWG. I have used it numerous times.
Thing 2. You overpaid for vodka.
Oct 5, 2016, 8:21 am
#5
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Oct 5, 2016, 9:06 am
#6
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Oct 5, 2016, 9:27 am
#7
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
For the full list of WestJet-affiliated lounges, go here:
http://www.westjet.com/lounges
The "affiliation" with WestJet is pretty loose, so it's not a big surprise that their airport staff don't know much about the lounges. They're all pay-per-use ... unless you received a few lounge passes from WestJet by attaining Gold status.
http://www.westjet.com/lounges
The "affiliation" with WestJet is pretty loose, so it's not a big surprise that their airport staff don't know much about the lounges. They're all pay-per-use ... unless you received a few lounge passes from WestJet by attaining Gold status.
Oct 6, 2016, 3:23 am
#8
Join Date: Sep 2015
Location: Peterborough, UK
Programs: BA Silver; IHG Spire; Avis P+; Global Entry
Posts: 1,505
i'll be back there in a few weeks, with YEG following if any members fancy a coffee (23rd)
Oct 6, 2016, 8:06 am
#9
Original Poster
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
The PP staff are no better informed...
...so I amble into the lounge yesterday at YQB.
Give my boarding pass, and she says you are not on the list.
I say please check again I've never had this issue before.
No she says, people behind me in line shuffling feet.
So I say go ahead I will call WJ.
So I do, am on hold for 10 minutes or so, and get a WJ CSR on the phone.
She verifies I have several e-certs left, so I pass the phone to the PP receptionist.
This rocket scientist didn't realize that some people actually go by a shortened version of their name (someone named Matthew going by Matt for example).
So she did not recognize that Matt Smith is the same person as Matthew Smith who lo and behold IS on the list.
Priceless.
Give my boarding pass, and she says you are not on the list.
I say please check again I've never had this issue before.
No she says, people behind me in line shuffling feet.
So I say go ahead I will call WJ.
So I do, am on hold for 10 minutes or so, and get a WJ CSR on the phone.
She verifies I have several e-certs left, so I pass the phone to the PP receptionist.
This rocket scientist didn't realize that some people actually go by a shortened version of their name (someone named Matthew going by Matt for example).
So she did not recognize that Matt Smith is the same person as Matthew Smith who lo and behold IS on the list.
Priceless.
Oct 7, 2016, 12:38 am
#10
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
...so I amble into the lounge yesterday at YQB.
Give my boarding pass, and she says you are not on the list.
I say please check again I've never had this issue before.
No she says, people behind me in line shuffling feet.
So I say go ahead I will call WJ.
So I do, am on hold for 10 minutes or so, and get a WJ CSR on the phone.
She verifies I have several e-certs left, so I pass the phone to the PP receptionist.
This rocket scientist didn't realize that some people actually go by a shortened version of their name (someone named Matthew going by Matt for example).
So she did not recognize that Matt Smith is the same person as Matthew Smith who lo and behold IS on the list.
Priceless.
Give my boarding pass, and she says you are not on the list.
I say please check again I've never had this issue before.
No she says, people behind me in line shuffling feet.
So I say go ahead I will call WJ.
So I do, am on hold for 10 minutes or so, and get a WJ CSR on the phone.
She verifies I have several e-certs left, so I pass the phone to the PP receptionist.
This rocket scientist didn't realize that some people actually go by a shortened version of their name (someone named Matthew going by Matt for example).
So she did not recognize that Matt Smith is the same person as Matthew Smith who lo and behold IS on the list.
Priceless.
By "PP" lounge, do you mean Plaza Premium? If so, those are in Edmonton, Toronto, Vancouver and Winnipeg. But there is NOT a PP lounge in YQB. (If I recall, it's an unaffiliated lounge simply called "VIP" there.) So where exactly were you?
And since when is there a "list" at lounge reception??? I thought all access for WestJet pax was by presenting a printed copy of a lounge voucher, which you get by emailing to yourself from the WS Rewards site? Since when did the lounge staff have a list of eligible passengers' names??
Oct 7, 2016, 10:06 am
#11
Original Poster
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
I'm confused.
By "PP" lounge, do you mean Plaza Premium? If so, those are in Edmonton, Toronto, Vancouver and Winnipeg. But there is NOT a PP lounge in YQB. (If I recall, it's an unaffiliated lounge simply called "VIP" there.) So where exactly were you?
And since when is there a "list" at lounge reception??? I thought all access for WestJet pax was by presenting a printed copy of a lounge voucher, which you get by emailing to yourself from the WS Rewards site? Since when did the lounge staff have a list of eligible passengers' names??
By "PP" lounge, do you mean Plaza Premium? If so, those are in Edmonton, Toronto, Vancouver and Winnipeg. But there is NOT a PP lounge in YQB. (If I recall, it's an unaffiliated lounge simply called "VIP" there.) So where exactly were you?
And since when is there a "list" at lounge reception??? I thought all access for WestJet pax was by presenting a printed copy of a lounge voucher, which you get by emailing to yourself from the WS Rewards site? Since when did the lounge staff have a list of eligible passengers' names??
I haven't used an emailed cert in over a year.
Lounges have lists of Gold passengers flying on that day.
Just present your boarding pass.
It has worked perfectly fine until this episode earlier this week.
Oct 7, 2016, 4:36 pm
#12
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Oct 7, 2016, 5:54 pm
#13
Join Date: Oct 2006
Location: YQR
Posts: 2,743
It is a salon lounge which was co-branded by Amex and PP. It's what AC E's and SE's use as well.
I haven't used an emailed cert in over a year.
Lounges have lists of Gold passengers flying on that day.
Just present your boarding pass.
It has worked perfectly fine until this episode earlier this week.
I haven't used an emailed cert in over a year.
Lounges have lists of Gold passengers flying on that day.
Just present your boarding pass.
It has worked perfectly fine until this episode earlier this week.
The YWG PP is hard to miss if you're in that area of the terminal. It's not very nice as far as I'm concerned as you feel like you're in a fishbowl when you're in there.
Last edited by arf04; Oct 7, 2016 at 6:17 pm