Ws needs to improve wait times
Jul 25, 2016, 11:03 pm
#1
Original Poster
Join Date: Jan 2008
Location: YYZ/YUL
Programs: UA 1K, AC nadda, DL, WS-Nadda
Posts: 1,476
Ws needs to improve wait times
Called several times today. Really bad response times 30 minutes to an hour. It was so bad the call back service was unavailable due to the high numbers of calls. WS has to pick up their game, not every transaction can be done on line. In my case I need to get a missed credit for a late flight and apply the WS $ to a ticket I bought. If I cant get through I will simply cancel my reservation with in the 24hrs, since AC and Porter are all within a few dollars of WS.
Last edited by yul36; Jul 25, 2016 at 11:09 pm
Jul 26, 2016, 5:53 pm
#3
Original Poster
Join Date: Jan 2008
Location: YYZ/YUL
Programs: UA 1K, AC nadda, DL, WS-Nadda
Posts: 1,476
Just called again at 19:50, switched to message that says we are having technical difficulties. So why can't Westjet just be honest and instead of blaming high call volumes, weather or pick an excuse, just say our phone system sucks. Now listening to an ad that says Westjet cares about me, but not enough to answer the phone.
Update, finally Got through. Took the really helpful agent 5 minutes to apply credit, reissue, and refund the diff. Unfortunately the res system does not allow 2 forms of payment so I could not have done it myself at time of booking.
Update, finally Got through. Took the really helpful agent 5 minutes to apply credit, reissue, and refund the diff. Unfortunately the res system does not allow 2 forms of payment so I could not have done it myself at time of booking.
Last edited by yul36; Jul 26, 2016 at 6:23 pm
Aug 2, 2016, 1:14 pm
#4
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Just called again at 19:50, switched to message that says we are having technical difficulties. So why can't Westjet just be honest and instead of blaming high call volumes, weather or pick an excuse, just say our phone system sucks. Now listening to an ad that says Westjet cares about me, but not enough to answer the phone.
Update, finally Got through. Took the really helpful agent 5 minutes to apply credit, reissue, and refund the diff. Unfortunately the res system does not allow 2 forms of payment so I could not have done it myself at time of booking.
Update, finally Got through. Took the really helpful agent 5 minutes to apply credit, reissue, and refund the diff. Unfortunately the res system does not allow 2 forms of payment so I could not have done it myself at time of booking.