Cancellation Rules for Canadian Airlines?
May 25, 2016, 11:46 am
#1
Original Poster
Join Date: Feb 2005
Posts: 67
Cancellation Rules for Canadian Airlines?
Wondering if anyone has info on what the actual airline rules are for when the airline cancels a flight. Actually just happened twice delaying the arrival by more than 24 hours.
Only thing WJ is willing to compensate is a 25% off future flight( why choose them again?) and $100 credit off the booked flight.
I believe in the US they have to issue flight vouchers / credits due to cancelled flight when due to their issues.
Can anyone clear this up? Strangely no info on the WJ page.
Only thing WJ is willing to compensate is a 25% off future flight( why choose them again?) and $100 credit off the booked flight.
I believe in the US they have to issue flight vouchers / credits due to cancelled flight when due to their issues.
Can anyone clear this up? Strangely no info on the WJ page.
May 25, 2016, 1:59 pm
#2
Join Date: Jul 2002
Location: Canada
Posts: 1,875
Here is what they offer for flights to and from the U.S.
http://www.westjet.com/guest/en/trav...s/delays.shtml
Within Canada I believe they have to give you a refund on the unused portion of your ticket if you choose not to travel. Other than that I don't think they offer anything. It's doubtful you will get more than what they have already offered you.
http://www.westjet.com/guest/en/trav...s/delays.shtml
Within Canada I believe they have to give you a refund on the unused portion of your ticket if you choose not to travel. Other than that I don't think they offer anything. It's doubtful you will get more than what they have already offered you.
May 25, 2016, 2:50 pm
#3
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Always start with the terms of the contract i have entered into. I understand this is a domestic flight. So Rule 4 of WestJet's domestic tariff is what you need to read.
http://www.westjet.com/pdf/localDomesticTariff.pdf
As it is not an international ticket, the Montreal Convention does not apply.
http://www.westjet.com/pdf/localDomesticTariff.pdf
As it is not an international ticket, the Montreal Convention does not apply.
May 25, 2016, 10:58 pm
#5
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May 25, 2016, 11:18 pm
#6
Join Date: Aug 2008
Location: YXY
Posts: 3,506
In that case, look into the Montreal Convention, and, naturally, WestJet's International Tariff. Plus, if the departure is from LGW, European regulation applies, which offers a lot more protection than Canadian law:
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm