Is there any chance that WestJet will introduce priority phone queues for Golds
Nov 10, 2015, 10:21 am
#4
Join Date: Feb 2013
Location: YOW/HBA
Programs: Qantas Silver, MileagePlus Silver
Posts: 418
Nov 10, 2015, 1:16 pm
#5
Suspended
Original Poster
Join Date: Nov 2015
Programs: SE100K - Air Canada, WestJet Gold
Posts: 144
My wait times have been consistently 15 minutes or higher. It's about 2 seconds as a SE100K. I'm waiting for the announcements for Altitude before making up my mind. WJ's long hold times are deplorable.
Nov 10, 2015, 5:11 pm
#6
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
My hold times with WestJet have pretty much been zero ... all calls have been answered almost immediately. (The same goes for AC, but I'm still E50k with them. I understand calling AC has been a gong show for anyone without Altitude status.)
Based on my experience, I'd say probably not a great need for better a express phone 'queue' for WestJet at this point. It does seem like they're still evolving their Gold program (slowly, mind you) so it could be coming in the future.
After standing in a few slow moving 'real' queues at WestJet check-in counters, though, I'd be happy to see a Gold line there! (It sounds like that's not going to happen, since having such pronounced/different service tiers runs contra to WestJet's culture and brand.)
Based on my experience, I'd say probably not a great need for better a express phone 'queue' for WestJet at this point. It does seem like they're still evolving their Gold program (slowly, mind you) so it could be coming in the future.
After standing in a few slow moving 'real' queues at WestJet check-in counters, though, I'd be happy to see a Gold line there! (It sounds like that's not going to happen, since having such pronounced/different service tiers runs contra to WestJet's culture and brand.)
Nov 10, 2015, 7:31 pm
#7
Suspended
Original Poster
Join Date: Nov 2015
Programs: SE100K - Air Canada, WestJet Gold
Posts: 144
My hold times with WestJet have pretty much been zero ... all calls have been answered almost immediately. (The same goes for AC, but I'm still E50k with them. I understand calling AC has been a gong show for anyone without Altitude status.)
Based on my experience, I'd say probably not a great need for better a express phone 'queue' for WestJet at this point. It does seem like they're still evolving their Gold program (slowly, mind you) so it could be coming in the future.
After standing in a few slow moving 'real' queues at WestJet check-in counters, though, I'd be happy to see a Gold line there! (It sounds like that's not going to happen, since having such pronounced/different service tiers runs contra to WestJet's culture and brand.)
Based on my experience, I'd say probably not a great need for better a express phone 'queue' for WestJet at this point. It does seem like they're still evolving their Gold program (slowly, mind you) so it could be coming in the future.
After standing in a few slow moving 'real' queues at WestJet check-in counters, though, I'd be happy to see a Gold line there! (It sounds like that's not going to happen, since having such pronounced/different service tiers runs contra to WestJet's culture and brand.)