No More Loss of Miles When Cancelling!?!?!
Sep 6, 2013, 7:11 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
No More Loss of Miles When Cancelling!?!?!
I was putting together a summary of Virgin Atlantic Flying Club for my blog when I happened upon the terms & conditions, which now seem to state:
4.2.1 Once reward tickets are issued, you may amend your travel date, route or class of service prior to travel for an amendment fee of £25 for changes to international flights originating in the UK, US$50 for changes to international flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region........
If for any reason a flight reward is cancelled by the Member outside 24 hours of departure, 100% of the Miles will be re-credited to the member’s account. A cancellation fee of £30 for changes to flights originating in the UK, US$50 for changes to flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region will apply. If for any reason a flight reward is cancelled within 24 hours prior to departure, no Miles will be refunded and no fee will be charged. If you change the original travel date (within 24 hours of departure) and later decide to cancel your flights, you will forfeit the mileage used for the reward. Once travel has commenced Miles cannot be refunded.
http://www.virgin-atlantic.com/gb/en...ing-miles.html
BIG CHANGE!! And does a lot in my view to get Flying Club more competitive with BA Exec Club!
4.2.1 Once reward tickets are issued, you may amend your travel date, route or class of service prior to travel for an amendment fee of £25 for changes to international flights originating in the UK, US$50 for changes to international flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region........
If for any reason a flight reward is cancelled by the Member outside 24 hours of departure, 100% of the Miles will be re-credited to the member’s account. A cancellation fee of £30 for changes to flights originating in the UK, US$50 for changes to flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region will apply. If for any reason a flight reward is cancelled within 24 hours prior to departure, no Miles will be refunded and no fee will be charged. If you change the original travel date (within 24 hours of departure) and later decide to cancel your flights, you will forfeit the mileage used for the reward. Once travel has commenced Miles cannot be refunded.
http://www.virgin-atlantic.com/gb/en...ing-miles.html
BIG CHANGE!! And does a lot in my view to get Flying Club more competitive with BA Exec Club!
Sep 6, 2013, 8:30 am
#3
FlyerTalk Evangelist
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Posts: 13,051
Who knows when the change was made. I'm not sure it wasn't the regular rules a few days ago when I first checked...
Sep 6, 2013, 9:44 am
#6
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Of course it's hard to resist posting about all those juicy Tesco offers!
Sep 6, 2013, 12:48 pm
#7
Join Date: Jan 2010
Location: N.Wales, UK
Posts: 933
Just had a quick look at your site, and followed on faceache, seems very good.
Sep 6, 2013, 2:41 pm
#9
FlyerTalk Evangelist
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Anyhow, with any luck they've got a few other improvements in the works and were waiting for that before announcing it...
I didn't completely hate the previous policy as I reckon it would have helped award availability a bit. With BA, you can just book something, then cancel it shortly before departure. I tend to book things speculatively all of the time when I come up with holiday ideas - I do try to release the seats enough in advance that somebody else can grab them, but still...
Sep 6, 2013, 2:52 pm
#10
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
The £25 fee is enough of a reason not to do that (although you're Gold, so not an issue!) when there are 4 of you.
Look at it my way, though. If I want 4 J seats during school holidays, I've got to book them ASAP. Act first, think later, or we're not going anywhere.
I have 4 J returns to Dubai over Christmas, for eg, booked a long time ago. As of today, we are leaning towards not going as we are there for half-term and (many months after I booked Christmas) I got lucky and snagged seats for Easter next year as well.
Cancelling that booking on VS would have lost me 80,000 miles (£800 of value, 25% of 4 x 80k tickets) under the old rules. That wasn't a game I was going to play.
Look at it my way, though. If I want 4 J seats during school holidays, I've got to book them ASAP. Act first, think later, or we're not going anywhere.
I have 4 J returns to Dubai over Christmas, for eg, booked a long time ago. As of today, we are leaning towards not going as we are there for half-term and (many months after I booked Christmas) I got lucky and snagged seats for Easter next year as well.
Cancelling that booking on VS would have lost me 80,000 miles (£800 of value, 25% of 4 x 80k tickets) under the old rules. That wasn't a game I was going to play.
Sep 6, 2013, 3:07 pm
#11
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
The £25 fee is enough of a reason not to do that (although you're Gold, so not an issue!) when there are 4 of you.
Look at it my way, though. If I want 4 J seats during school holidays, I've got to book them ASAP. Act first, think later, or we're not going anywhere.
I have 4 J returns to Dubai over Christmas, for eg, booked a long time ago. As of today, we are leaning towards not going as we are there for half-term and (many months after I booked Christmas) I got lucky and snagged seats for Easter next year as well.
Cancelling that booking on VS would have lost me 80,000 miles (£800 of value, 25% of 4 x 80k tickets) under the old rules. That wasn't a game I was going to play.
Look at it my way, though. If I want 4 J seats during school holidays, I've got to book them ASAP. Act first, think later, or we're not going anywhere.
I have 4 J returns to Dubai over Christmas, for eg, booked a long time ago. As of today, we are leaning towards not going as we are there for half-term and (many months after I booked Christmas) I got lucky and snagged seats for Easter next year as well.
Cancelling that booking on VS would have lost me 80,000 miles (£800 of value, 25% of 4 x 80k tickets) under the old rules. That wasn't a game I was going to play.
Anyhow, that's just quibbling, as I reckon Delta Skymilers will grab a fair amount of award availability anyhow...
Great change on the part of Flying Club...
Sep 10, 2013, 7:45 am
#12
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Questions from someone who has never booked a VS award. I saw the change where you don't lose miles when cancelling, but:
Does VS refund the taxes/YQ charges if a rewards ticket is cancelled more than 24 hours in advance of travel? If yes, is this a "proper" refund (meaning a credit to my credit card) or some type of travel cert for future VS use? I did note the cancellation fee (US$ 50) but was more focused on the taxes/YQ.
I am in the US, no status on VS.
Does VS refund the taxes/YQ charges if a rewards ticket is cancelled more than 24 hours in advance of travel? If yes, is this a "proper" refund (meaning a credit to my credit card) or some type of travel cert for future VS use? I did note the cancellation fee (US$ 50) but was more focused on the taxes/YQ.
I am in the US, no status on VS.
Sep 10, 2013, 10:09 am
#13
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Questions from someone who has never booked a VS award. I saw the change where you don't lose miles when cancelling, but:
Does VS refund the taxes/YQ charges if a rewards ticket is cancelled more than 24 hours in advance of travel? If yes, is this a "proper" refund (meaning a credit to my credit card) or some type of travel cert for future VS use? I did note the cancellation fee (US$ 50) but was more focused on the taxes/YQ.
I am in the US, no status on VS.
Does VS refund the taxes/YQ charges if a rewards ticket is cancelled more than 24 hours in advance of travel? If yes, is this a "proper" refund (meaning a credit to my credit card) or some type of travel cert for future VS use? I did note the cancellation fee (US$ 50) but was more focused on the taxes/YQ.
I am in the US, no status on VS.
Sep 10, 2013, 10:46 am
#14
Join Date: Aug 2012
Location: London
Programs: VS, BA, AA, IHG, HH, SPG
Posts: 186
I believe in the event of any flight (revenue of award) not being taken you can always get the taxes back even on the most restricted ticked and even with a last minute no-show. I would appreciate if someone could confirm this as its pretty handy to know!
Last edited by oliuk; Sep 10, 2013 at 10:57 am Reason: typos
Sep 10, 2013, 10:57 am
#15
Join Date: Sep 2011
Posts: 644
On fuel surcharge, I believe currently that this is forfeited on both BA and Virgin. Very very happy to be corrected though!
