When did the Redemption Desk become the Burn Desk?
Jul 8, 2016, 2:52 pm
#1
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Join Date: Dec 2004
Location: LAX
Programs: Virgin America Gold, Virgin Atlantic Gold, AAdvantage Platinum, B6 Mosaic, HHonors Gold
Posts: 215
When did the Redemption Desk become the Burn Desk?
It used to be that booking partner flights was done via the Redemption Desk. As recently as April. Now you call and ask for that, and the morons in Denver treat you like you're asking to speak to someone on Mars. Apparently its called the Burn Desk.
Burn Desk sounds horrible. Why the name change?
Burn Desk sounds horrible. Why the name change?
Jul 11, 2016, 2:37 am
#3
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Join Date: Dec 2004
Location: LAX
Programs: Virgin America Gold, Virgin Atlantic Gold, AAdvantage Platinum, B6 Mosaic, HHonors Gold
Posts: 215
I wish they would make it clear, too.
I disagree that it's the "VX way". The VX way used to be naming things with class (as opposed to trashily, like 'burn desk'). And having a website that made clear who to ask for when you call.
I disagree that it's the "VX way". The VX way used to be naming things with class (as opposed to trashily, like 'burn desk'). And having a website that made clear who to ask for when you call.