Preferred desk hours
Aug 31, 2014, 5:16 am
#1
Original Poster
Join Date: Aug 2004
Location: Lawrence, KS
Programs: AA Gold, UA, DL
Posts: 270
Preferred desk hours
Are there certain hours on the weekend that the preferred desk is open or do you just call and get any agent?
Aug 31, 2014, 7:56 am
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
"Preferred Desk" is marketing hype. You can call 24/7. When you punch in your DM# or the system otherwise recognizes you, you are directed ahead of the queue and to a more senior agent who may have a better understanding and be more willing to help you.
For this reason, you can dial any US # and get to the same place.
As a suggestion, if you are CP and have a sophisticated issue, calling during regular business hours in the US will get you to someone more senior.
For this reason, you can dial any US # and get to the same place.
As a suggestion, if you are CP and have a sophisticated issue, calling during regular business hours in the US will get you to someone more senior.
Aug 31, 2014, 1:31 pm
#3
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
"Preferred Desk" is marketing hype. You can call 24/7. When you punch in your DM# or the system otherwise recognizes you, you are directed ahead of the queue and to a more senior agent who may have a better understanding and be more willing to help you.
For this reason, you can dial any US # and get to the same place.
As a suggestion, if you are CP and have a sophisticated issue, calling during regular business hours in the US will get you to someone more senior.
For this reason, you can dial any US # and get to the same place.
As a suggestion, if you are CP and have a sophisticated issue, calling during regular business hours in the US will get you to someone more senior.